What is a Virtual Office?
A virtual office enables a company to have a business location, without having to invest capital in an actual physical office. So no equipment, IT, furniture, rent, rates and utility costs to pay for. We provide you with the mailing address at a considerably cheaper cost that renting it yourself. Depending on which service you select you can use the address for official government mail or for your customers and suppliers, and on your company stationery, including websites, emails and invoices. We basically manage all your incoming mail, emailing or posting it to the correct member of staff, intercepting junk mail and saving you time. We can also provide you with a virtual telephone number which can matches your office address location, this is completed after sign up and we will contact you directly to get the telephone number diverted to your mobile or landline. We not offer an answering service but divert calls to you to take messages or the call be diverted to voice mail.
If you are a Virtual Office, is there a real office location?
We are a real office - bricks and mortar, rather than a PO Box Company or mailbox location. We have companies based on site.
Where is your mailing address?
We currently offer one address location based in Burgess Hill, East Sussex. Nestled in the heart of the idyllic South Downs.
What Identification is needed to open a Virtual Office account?
Anyone requesting a mailing address either with Sussex Virtual Office, or any other mailing address provider, have to provide ID to prove their identity and current address. This is a HMRC requirement, to prevent money laundering. We are required to know who are clients are, where they are having their mail forwarded to and how they are using our services. All ID provided is solely used for identification purposes, we use online verification software, which will leave a soft imprint on your credit history, as we are only checking your identity rather than your credit rating. We do not provide your personal details to marketing companies, we may however be required to pass on your details to the Police, trading standards and HMRC if they are carrying out an investigation on you. Under the Anti-Money Laundering regulations and the London Local Authority Act 2007, we need to know who we are doing business with. We therefore request ID of proof of identity (driving licence/passport) and proof of address (utility bill/bank statement - less than 3 months old). UK based clients ID are electronically checked. If we are unable to confirm your identity, you are required to provide certified copies. Non UK clients need to provide certified/notarised ID. Certified/Notarised copies are signed by a professional person or authority.
If I live overseas can I apply for a Registered Office Address?
Yes, as long as you operate a UK registered company, we can offer our services to you.
How long does it take to open a Virtual Office account?
Once your application has been submitted, we will check your ID and business details and normally open accounts within 1hr of application. If during working hours, approval can take as little as 15minutes!
Do you offer a monthly Virtual Office?
Yes, we offer billing on both a monthly or annual basis. Our most competitive prices will always be annual pricing though.
Is there a real person I can speak to about services provided?
Of course, we're all humans too! We have a team of client advisors that can discuss our services in-depth with you - feel free to give us a call!
How do I receive mail sent to my Virtual Office address?
We scan all mail within 1hr of receipt and will both email and upload to your client area. You can also add credits to your account for postal stamps, to allow us to physically forward mail to an address (UK domestic or international) of your choice.
What is the difference between your packages?
Our most basic service is a Registered Business Address - this allows you to use your address on the Companies House website allowing you to keep your residential address private. Included in this service is mail scanning of all official mail including letters from Companies House and HMRC. This service excludes use as a Director's Service Address, or as a general mailing address -- if you are interested in these services, you should consider our full Virtual Office service.